Our mission has always been centered around our commitment to protect the health, safety, and comfort of the families we serve. However, due to the COVID-19 outbreak, we are taking even stronger measures internally and externally to make sure that we deliver upon this commitment. We are instituting a MANDATORY SAFETY CHECKLIST that will outline how we work at our offices, in our trucks and in your home. This checklist is now a nonnegotiable way of doing business and as the environment surrounding this virus evolves, we will adapt our processes to ensure the safest possible service experience for our team and our customers.
We will follow the guidelines and safety tips outlined by the Center for Disease Control (CDC) and the World Health Organization (WHO).
We require that work surfaces at our office and all cell phones used by team members be cleaned and sanitized after each use.
We have closed our building to outside visitors and vendors in an effort to limit unnecessary contact, and we have sent all office team members home to work remotely.
We will review all symptoms of COVID-19 with customers before we enter their home. We are requiring customers who have experienced symptoms to reschedule.
We will review all symptoms of COVID-19 with our team. If a team member or member of their family feels sick or are returning from travels from an area identified as posing a COVID-19 related risk, they will have to stay home.
We will wear shoe covers, gloves and face masks in homes at all times.
We clean the surface area or piece of equipment handled during the service.
We require frequent hand washing by all members of our team for at least 20 seconds.
All team members have been instructed not to shake hands and to maintain a safe distance.
Our technicians will operate under formalized safety guidelines to protect themselves and others throughout the service experience.
For over 50 years, our CoolToday, EnergyToday, and PlumbingToday team has built our business around the passion we have for taking care of people. Our slogan “Get The Best From Today” is our way of celebrating that exceptional way our team delivers this care to protect the comfort, health, and safety of our community. We realize that during this difficult time the need for this level of care and commitment has never been greater. We know that you may need our services and we are here to help you in the safest way possible. So, if you need us, please do not hesitate to call us at (844) 620-0720 to schedule service. We will get through this together.
– Jaime DiDomenico, President of CoolToday